Refund policy

Returns & Refunds

We want you to love everything you order from Forage Store. If something isn't right, we're here to help — just get in touch and we'll do our best to sort it out.

Can I return something I've changed my mind about?

Because we stock food, supplements, and health products, we're unable to accept change of mind returns. All sales are final unless your item is faulty, damaged, or we've sent you the wrong thing. We encourage you to reach out before purchasing if you have any questions about a product — we're happy to help you find the right fit.

What if my item arrives faulty or damaged?

If your order arrives damaged or appears to be faulty, please contact us within 7 days of receiving it at info@foragestore.co.nz with your order number and a photo of the issue. We'll get it sorted with a replacement or full refund, including return shipping costs.

What if I received the wrong item?

We're sorry if we've made a mistake with your order! Contact us at info@foragestore.co.nz within 7 days and we'll make it right straight away.

How do refunds work?

Once we've received and inspected your return, we'll let you know the outcome by email. Approved refunds are processed back to your original payment method within 5–10 business days.

How to return an item

Please email us at info@foragestore.co.nz before sending anything back. Once your return is approved, send your item to:

Forage Store
9 Walnut Grove
Ōmokoroa, Bay of Plenty 3114

Please include a copy of your original order confirmation or receipt.

Your rights

Our policy works alongside your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. Nothing here limits those rights.

Still have questions?

We'd love to hear from you — email us at info@foragestore.co.nz or head to our Contact page. We're a small team and we'll always do our best to help.